Water and Sewer Service

For Excellent Service contact the Water Department:

 

Bill Manousopoulos Public Works and Water Department Director - 708-753-2419

Janet Garrett- Water Department Admin- 708-753-2417

 

Index

 Water Rate Info

The Village of Glenwood would like our residents to remain informed with issues regarding anything that directly affects our budget and thus your pockets. We have recently sent out an important letter detailing exactly why the Village has raised our water rates. This is an unfortunate circumstance that currently is unavoidable. However, our intent is to allow our residents to view any documents relative to the initial agreements that were created with the City of Hammond and the City of Chicago Heights. We truly hope you can bear with us during these times and rest assure that your government is taking the necessary action to ensure secure, safe, clean and affordable potable water for all of our consumers.
Current Chicago Heights Agreement
Chicago Heights/ Glenwood Agreement.pdf
Chicago Heights/ Hammond Contract.pdf
Village of Niles vs. City of Chicago.pdf

 How do I start water and sewer service?

  • Customer will have to come to the Village Hall to apply for service.
  • Customer must provide one photo ID, and a signed Deed as proof of ownership.  
  • Customer must pay a $75 deposit at the time of application.
  • Policies and procedures will be discussed at the time of application.

 How can I pay my water/sewer bill?

1. Glenwood Village Hall
    One Asselborn Way
    Glenwood, IL 60425

Cash, Check, MasterCard American Express, Discover & VISA accepted.  A convenience fee applies to payments with a credit card.  

2. Drop Box at the front of Village Hall on Asselborn Way.   Please do not put cash into the drop box.

3. Electronic Payment via E-pay.  All major credit cards are accepted, and a convenience fee will be charged.  This fee is not charged or collected by the Village of Glenwood. E-pay is a safe and secure electronic payment program that allows you to pay bills 24 hours a day, seven days a week without leaving your home.

4. ACH Bill Pay. Resident must fill out the  ACH Form and return it to the Water Department with a voided check. 

ACH Form

 Is there a penalty for a late payment?

If the total amount due is not paid by the due date, you will receive a late fee the following day. 

 Can my service be disconnected?

Service will be disconnected if the bill remains unpaid.  You will receive a shut off notice with a final due date and time prior to the shut off.  If the bill is not paid by the final shut off day and time, you will automatically be assessed a $100.00 fee.  The water service will be shut off anytime thereafter.  

 How can I check for toilet leaks?

  1. Clean your toilet bowl and tank, and remove any type of sanitizing products that changes the color of your water. Flush the toilet until the water in the tank and bowl looks clear.

  2. Take the lid off the tank and set it aside in a safe place., Squeeze a few drops of food coloring into the tank so the water achieves a deep color. Do not flush the toilet.

  3. Do not flush the toilet. Leave the water undisturbed for 30 minuets to an hour.

  4. Observe the water in the toilet bowl for any change in color resulting from dyed water in the tank leaking into the bowl. If the bowl water looks as if the dye has penetrated it, most likely your flapper valve needs to be replaced.

  5. After you've determined the tank doesn't leak, add a few drops to the toilet bowl water.

  6. Do not flush the toilet. Leave the water undisturbed for 30 minutes to an hour.

  7. wipe the entire exterior of the toilet with a dry, white paper towel.

  8. Observe the paper towel for any color streaks as you wipe different areas of the toilet. Coloring around the base of the toilet could indicate a worn wax ring, while streaks from the underside of the tank could mean a leaky fill valve.

 Water Quality Reports

Water Quality Reports can be viewed here.

 How do I check my toilet for leaks?

A small leak in a toilet can very quickly mount up to a significant water loss and increased water bills for the home owner. 

The chart below shows that even the smallest of leaks (1/16") can waste as much as 74,000 gallons of water per quarter and could cost, you the homeowner, over $274 per quarter.  No adjustment to your water bill can be made because of a water leak. 

There are three good methods for checking for household leaks:

  1. Examine your water use. It’s likely that a family of four has a serious leak problem if its winter water use exceeds 12,000 gallons per month;
  2. Check your water meter before and after a two-hour period when no water is being used. If the meter does not read exactly the same, you probably have a leak.
  3. One way to find out if you have a toilet leak is to use the dye test method as show below.

HOW TO CHECK YOUR TOILET FOR LEAKS WITH THE DYE TEST METHOD

  1. Clean your toilet bowl and tank, and remove any type of sanitizing products that changes the color of your water. Flush the toilet until the water in the tank and bowl looks clear.

  2. Take the lid off the tank and set it aside in a safe place., Squeeze a few drops of food coloring into the tank so the water achieves a deep color. Do not flush the toilet.

  3. Do not flush the toilet. Leave the water undisturbed for 30 minuets to an hour.

  4. Observe the water in the toilet bowl for any change in color resulting from dyed water in the tank leaking into the bowl. If the bowl water looks as if the dye has penetrated it, most likely your flapper valve needs to be replaced.

  5. After you've determined the tank doesn't leak, add a few drops to the toilet bowl water.

  6. Do not flush the toilet. Leave the water undisturbed for 30 minutes to an hour.

  7. wipe the entire exterior of the toilet with a dry, white paper towel.

  8. Observe the paper towel for any color streaks as you wipe different areas of the toilet. Coloring around the base of the toilet could indicate a worn wax ring, while streaks from the underside of the tank could mean a leaky fill valve.